Refund policy

At Seasons at Heart, we want you to love the items you bring into your home. If something isn't quite right, we're here to help.

30-Day Returns

We accept eligible returns within 30 days of delivery.

To qualify for a return, items must be in their original condition, unused, and returned with their original packaging when applicable. Proof of purchase may be required.

How to Start a Return

Please contact Seasons at Heart through our website's Contact page with your order number and reason for requesting a return.

We will review your request and provide return instructions. Please do not send items back without first contacting us.

Return Shipping

For eligible returns covered by our participating suppliers' return policies, a prepaid return shipping label will be provided at no additional charge.

Refunds

Once your return has been received and inspected, we will notify you of the refund status. Approved refunds will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process the refund.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible so we can review the issue and help resolve it.

Return Exceptions

Certain products, including perishable goods, personalized items, and other products designated as nonreturnable, may not be eligible for returns. Any applicable exceptions will be communicated before a return is approved.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Cancellation requests are subject to the order's fulfillment status and supplier approval.

If an order is canceled by a supplier, any refund due will be processed back to the original payment method.

Contact Us

For questions about returns, refunds, or cancellations, please use the Contact page on the Seasons at Heart website.